We understand online behaviour.

Our outsourced, online customer service teams deliver a first-class ecommerce and social media experience, which is proven to drastically increase sales and advocacy. Our social media intelligence analysts use the latest software to deliver insights to manage reputational risk, identify opportunity and inform communication strategy.

About Us

eCommerce Customer Service

Outsourced teams that deliver exceptional customer service across all social media and ecommerce platforms. We turn disgruntled customers into your biggest spenders. Cost-effective, always on, no stress.

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Social Media Intelligence and Social Media Monitoring

A team of analysts employ world-leading social listening technology to mitigate risks, identify threats, manage reputation and influence communication.

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Search Engine Optimisation and Online Lead Generation

Generating quality web leads is crucial to digital marketing success. The key is visibility. Our SEO methods at Preface Social Media strengthen online presence to elevate your product or service ahead of the pack.

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Social Media Management and Digital Strategy

We understand that the combination of product, market and audience is unique to every business. We take the time to intimately understand how these factors contribute to your vision before formulating a comprehensive Digital Strategy that delivers results.

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Content Generation and Consultation

We create effective content that reflects your brand, expands reach, provokes audience engagement, and delivers a return.

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Get in Touch

Talk to us about starting your next project today.