We understand online behaviour.

Our outsourced, online customer service teams deliver a first-class ecommerce and social media experience, which is proven to drastically increase sales and advocacy. Our social media intelligence analysts use the latest software to deliver insights to manage reputational risk, identify opportunity and inform communication strategy.

About Us

Online Customer Service

The majority of consumers use social media to reach out to brands. Almost nine times out of ten, a customer will cease conducting business after a negative customer service experience – a cost no business can afford.

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Social Media Intelligence and Social Media Monitoring

The way your business is presented online translates to a powerful image with the potential to make or break your brand. At Preface Social Media, it’s our job to make sure you look fantastic.

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Search Engine Optimisation and lead generation

Generating quality web leads is crucial to digital marketing success. The key is visibility. Our SEO methods at Preface Social Media strengthen online presence to ensure that your audience is able to find you, to then connect with your product.

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Social Media Management and Digital Strategy

We understand that the combination of product, market and audience is unique to every business. We take the time to intimately understand how these factors contribute to your vision before formulating a comprehensive Digital Strategy, with a strong focus on Social Media Management, to meet your specific ecommerce needs.

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Content Generation and Consultation

The foundation of any solid digital strategy is high quality, high performing content. At Preface Social Media, we generate content of all formats for all digital platforms, including articles, graphics, captions and video for websites and social media.

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Get in Touch

Talk to us about starting your next project today.