Online Reputation Management and Social Media Monitoring

Bond University has utilised the social listening services of Preface since May 2014 and have found it to be an invaluable service that has allowed us to identify new business opportunity, provide social proof around the ROI of community engagement platforms and become more informed about brand health and mentions allowing us to respond to customers, mitigate risk and join in conversation.

Preface have been both proactive and responsive in their service offering, aiding my team to focus on high value work by having the social chatter organised and presented in a manageable and insightful format – a service that off-the-shelf tools cannot provide. I have no hesitation in recommending Preface to any business looking to monetise and prioritise resources around effective social media listening and strategy.

Andrew James Bond University Digital Marketing Manager

Social Media Intelligence and Social Media Monitoring

A team of analysts employ world-leading social listening technology to mitigate risks, identify threats, manage reputation and influence communication.

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eCommerce Customer Service and Community Management

Outsourced teams that deliver exceptional customer service across all social media and ecommerce platforms. We turn disgruntled customers into your biggest spenders. Cost-effective, always on, no stress.

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Social Media Management and Digital Strategy

We understand that the combination of product, market and audience is unique to every business. We take the time to intimately understand how these factors contribute to your vision before formulating a comprehensive Digital Strategy that delivers results.

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