About Us
A good agency can help you sell your story.
A great agency will live it with you.
Preface
noun (/ˈpref.ɪs/)
A short narrative that explains an author’s motives for a book. An event before something bigger, something more important. It’s about the planning and support that goes on behind the scenes.
Captains log: Matt & Nick
From couch surfing and forming a band to careers built on creating exceptional customer experiences, founders Matt & Nick saw the need for brands to have more genuine conversations online. Inspired to redefine communication in the digital landscape. Preface was born.
Our Work
At our helm, we specialize in Customer Support, Social Media Management, Digital Marketing and Social listening services. We pride ourselves on our ability to quickly understand and balance unique organisational requirements, commercial reality, and the ever-changing tides of the digital communications landscape.
Working seamlessly with your team, we offer a treasure trove of expertise and tools, more cost-effective than hiring a full crew internally.
Our services capture and analyse hard data which directs business, product and communication strategy; while simultaneously delivering a personal, high quality customer experience driving sales and advocacy.
Ready to embark on a journey to transform your customer experience?
Relationships are at the heart of what we do
(and why we do it).
We want our client’s customers to love them, our clients to love us and our team to love being a part of what we do.
The strength of our relationships is what sets us apart.
Our Values
We care more
We’re invested in relationship
We’re driven to make the world a better place
Our Team
Nick Della Bosca
Director & Co-Founder
Matt Coonan
Director & Co-Founder
Sarah Glanville
Marketing Specialist & Community Manager
Bernadette Dobos
Marketing Specialist & Online Customer Support
Tim Hanslow
Head of Social & Strategy
Caroline Adaszynski-Tisot
Head of Customer Support
Jana Dobbin
Customer Support 2IC
Eri Dolman
Customer Support