Customer Support Outsourcing
With you and your customers every step of the way.
We consider your customer’s perspective at every touchpoint of their online journey, so they have a delightful experience, and so you don’t need to stress.
Working seamlessly within your business so you can focus on the tasks that are most important to you.
Your customers are our business, and it’s work that we love. We design robust processes that reflect your commitment to your customers and keep their point of view, front of mind. We work seamlessly within your business to deliver amazing customer experiences at every turn, so you can focus on the tasks that are most important to you, stress-free.
We’re the first agency to deliver truly premium 24/7 customer service and support across email, live chat, social media and phone, alongside our process design and continuous improvement practices. Chat with our team and find out how we can benefit your business, and take your customer service load, today.
Our Services
e-Commerce Customer Support
Our Customer Support agents work seamlessly within your business to provide a best-in-class customer experience from go to woe. Let us turn your customers into raving fans.
24/7 Live Chat
Cost-effective, always on, no stress.
24/7 Live Chat support managed by experienced, dedicated customer service professionals that know your business intimately.
e-Commerce Customer Service Consulting
We’ll develop and implement a full Customer Service Management Framework that drives incredible customer results, efficiently.
What is ‘Customer Support Outsourcing’?
Customer Support Outsourcing is more than just hiring an external team; it’s about entrusting your customer interactions with experts who understand the importance of customer relationships.
Unlike call centres that focus solely on cost cutting but have huge overheads, our online customer support teams provide your customers with premium omnichannel support where they want it, without the overheads. Email, live chat, social media and even over the Phone. 24/7.
Why Preface?
At Preface, we know a positive customer experience is crucial to building customer loyalty, satisfaction, and advocacy. We develop fully integrated, service-focused online response strategies that build sales, awareness, loyalty and referrals.
We significantly boosted our client’s bottom line by $447,597 through interactions with 1,300 customers.