Preface Social Media
Preface Social Media
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Live Chat Support

Raise the sales with live chat.

At Preface we treat every customer engagement as an opportunity to create a life-long advocate and believe there is nothing more valuable than a raving fan.

Our dedicated Australian based team offer exceptional customer service & support across social media and ecommerce platforms and lead our international teams for 24 hours coverage.

Discover why customers who interact with Preface are likely to spend 2x more often.

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24/7 Live Chat
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Benefits of Live Chat Outsourcing

24/7 Live Chat

Our dedicated team of local and international professionals will have your customer service covered around the clock.

Omnichannel Support

With 58% of Aussies are using multiple devices to shop online. Our team have the knowledge and skills to work seamlessly across your channels and platforms. Find out more about our Customer Support outsourcing here.

Dedicated Teams

Our Customer Support professionals are an extension of your team. You’ll work with a dedicated account manager and a select team of professionals that want your business to succeed.

Customer Satisfaction

At Preface, going the extra mile is the standard measurement. We create a positive interaction at every point of the customer journey, bringing your customers back time and time again.

Generate Leads

Our team collects and records as much detailed information about your customer as possible. Supporting exceptional customer service and generating leads.

Increase Conversions

Research shows customers who reach out through live chat tend to spend 60% more per purchase. Working with Preface drives results and delivers a real ROI.

We know the ins and outs of Live Chat Software. (We’ve been live since 2011).

We know Live Chat Software. With over a decade of experience, we know the functions and features to find the right software to suit your business needs. Already using software? Our experience with CRM platforms means our team are ready to jump right in with set-up times as quick as 48hrs.

See some of the platforms we have worked with here:

Gorgias
Zen Desk
Sprout Social
Sales Force
Live Chat
Zoho CRM
What is live chat outsourcing?

Live chat is a feature for your website or app that offers customers real-time communication that builds brand trust and increases sales.

Live Chat Outsourcing is when you hire third-party professionals to answer live chat questions. With 72 % of customers wanting instant service and 71 % demanding natural conversations, high volumes can be overwhelming. Outsourcing your live chat to a dedicated Customer Service team leaves your customers in trusted hands. Giving you time back to focus on what’s important to you.

Preface provides 24/7 live chat support with skilled Customer support agents employed in-house (They’re on our team!). We’re an Australian business and we understand Australian customers. We meet the high customer service standards your customers have come to expect with no question ever left unsolved. Don’t just take our word for it, see the results here.

We work with some of Australia’s most customer-focused brands. Discover the impact of having Preface on your team.
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