About Us

A good agency can help you sell your story.
A great agency will live it with you.

Preface
noun (/ˈpref.ɪs/)

A short narrative that explains an author’s motives for a book and to establish the credibility of what is to follow. Introduce or begin with a speech, or by doing something.

Captains log: Matt & Nick

From couch surfing and forming a band to careers built on creating exceptional customer experiences, founders Matt & Nick saw the need for brands to have more authentic conversations online and to reframe the customer service landscape. Inspired to redefine communication in the digital landscape, Preface was born.

Our Work

We specialise in Customer Support, Social Media Management, Social Listening Services and Digital Marketing Communication. We’re different because quickly understand and balance your unique organisational requirements, commercial reality, and the ever-changing tides of the digital communications landscape.

Working seamlessly with your team, we offer decades of specialist expertise and the latest tools, without any of the pitfalls of hiring internally.

Our services capture and analyse hard data which directs business, product and communication strategy; while simultaneously delivering a personal, high quality customer experience that drives sales and advocacy.

Drop anchor and chat with Preface today