Blog
Our musings, placed in a metaphorical bottle and cast into the ocean that is the internet.
Our Blog Articles
Customer Service is a Better Investment than Marketing – Change My Mind!
People often view Marketing as an investment and Customer Service as a cost. But what happens when you shift the focus? Read on to find out how we delivered our client more than $5M in additional revenue.
Do you know how AI works? A beginners guide.
AI always has an answer, but it might not always be right. Tim digs in to explain what your AI tools are really doing. And more importantly, what they’re not.
Top trends in Customer Service Outsourcing for 2025
From hyper-personalized service to scalability and AI integrations. We take you through the top trends for Customer Service in 2025.
Is Spotify Wrapped the biggest free campaign in social media?
With custom layouts, responsive effects and sharable data. We explore whether Spotify Wrapped is the biggest free social media campaign.
Is Facebook recording our conversations?
We take a deep dive into the question on everybodies lips. Is Facebook really recording our conversations? Read on.