Customer Support Outsourcing
With your customers every step of the journey.
Great customer support considers the customer’s perspective at every touchpoint of their online journey.
Working seamlessly within your business so you can focus on the tasks that are most important to you.
At Preface, we design robust processes that reflect your customer’s values and keep their point of view, front of mind. We work seamlessly within your business so you can focus on the tasks that are most important to you.
We’re the first agency to deliver 24/7 customer service and support across email, live chat, social media and phone alongside our customer service design. Chat with our team and find out how we can benefit your business today.
Our Services
e-Commerce Customer Support
Our Customer Support agents work seamlessly with your business to provide a best-in-class customer experience, that turns your customers into raving fans.
24/7 Live Chat
Cost-effective, Always On, No Stress.
24/7 Live chat support managed by experienced, dedicated Customer Service Professionals.
e-Commerce Customer Service Consulting
We’ll develop and implement a full Customer Service Management Framework that drives results.
What is ‘Customer Support Outsourcing’?
Customer support outsourcing is more than just hiring an external team; it’s about entrusting your customer interactions with experts who understand the importance of customer relationships.
Unlike call centres, online customer support teams provide you with omnichannel support that meets your customers where you need it. Email, Live Chat, Social Media and even over the Phone. 24/7.
Why Preface?
At Preface, we know a positive customer experience is crucial to building customer loyalty, satisfaction, and advocacy. We develop fully integrated, service-focused online response strategies that build sales, awareness, loyalty and referrals.
We significantly boosted our client’s bottom line by $447,597 through interactions with 1,300 customers.