e-Commerce Customer Support
Navigating the customer journey can weigh you down.
We’ve got your back.
We create raving fans and delighted customers with every single online engagement, transforming online customer experience into an asset that drives sales, cuts costs, delivers business intelligence and mitigates risk.
You’ll gain access to a dedicated team of Australian based experts without the need for management, rostering, training or recruitment.
With backgrounds in customer service, marketing and ecommerce paired with expertise in social media community management our team create a first class customer experience, every time.
When we tracked the impact we found that customers that were engaged by Preface spent 279% more than the average over the following six months. That’s turning losses into gains!
Let’s craft exceptional customer experiences that bring your customers back time and time again.
Analysis
We work with you to unravel your business objectives, identify needs and create a bespoke customer service proposition perfectly aligned with your brand.
Document
Set Up
Execution
Like a compass, we’ve got the knowledge to steer your business on the right course.
Imagine a decade of working alongside some of Australia’s biggest brands and dynamic startups. That’s our journey with CRM Platforms. We know how to optimise the functions and features of each tool to not only improve the customer experience but drive results. Here are some of the platforms we have worked with (to name a few):
We’re on your team. Don’t just take our word for it, see our results.
Total Customer Conversations FY23/24
Customer Satisfaction Score (CSAT)
Customer Support Sales
