Live Chat Support
Raise the sales with live chat.
At Preface we treat every customer engagement as an opportunity to create a life-long advocate and believe there is nothing more valuable than a raving fan.
Our dedicated Australianbased team offer exceptional customer service & support across social media and ecommerce platforms and lead our international teams for 24 hours coverage.
Discover why customers who interact with Preface are likely to purchase twice as often.
Benefits of Live Chat Outsourcing
24/7 Live Chat
Dedicated Teams
Our customer support professionals are an extension of your team and chosen for their aligned interests. You’ll work with a dedicated account manager and a select team of professionals that want your business to succeed.
Customer Satisfaction
At Preface, we believe the extra mile is the standard unit of measurement. We create a positive interaction at every point of the customer journey, bringing your customers back time and time again.
Generate Leads
Increase Conversions
Research shows customers who reach out through live chat tend to spend 60% more per purchase. We drive results and deliver a real ROI.
We know the ins and outs of live chat software (we’ve been live since 2011).
We know live chat software. With over a decade of experience, we know all the functions and features to find the right software to suit your business needs. Already using software? Our experience with CRM platforms means our team are ready to jump right in with set-up times as quick as 48hrs.
See some of the platforms we have worked with here:
What is Live Chat Outsourcing?
Live chat is a feature for your website or app that offers customers real-time communication that builds brand trust and increases sales.
Live Chat Outsourcing is when you hire third-party professionals to answer live chat questions. With 72 % of customers wanting instant service and 71% demanding natural conversations, high volumes can be overwhelming. Outsourcing your live chat to a dedicated team customer service experts leaves your customers in trusted hands, giving you time back to focus on what’s important to you.
Preface provides 24/7 live chat support with skilled customer support agents employed in-house (They’re on our team!). We’re an Australian business and we understand Australian customers. We meet the high customer service standards your customers have come to expect with no question ever left unsolved. Don’t just take our word for it, see the results here.