On Demand Monitoring and engagement
You’re on social media and need skilled staff to look after things for you.
But you don’t need the expense of someone watching 24/7.
We’re here to help.
We hide the bad stuff and answer the good stuff. It’s that simple.
What is ‘On Demand Monitoring’?
It’s an expert team of community managers watching your page. Answering simple queries, hiding spam and scams to protect your brand and customers. Normally you’d pay for this kind of service by the hour. But you don’t need an hour from 9-10am. You need someone watching you all day, and only stepping in when it’s needed. So, we’ll put the team in the chair, and they’ll be ready when question come in.
How do you offer it at this price?
The simpler answer is, with more clients. Our bigger clients need non stop care and attention. But you know your business. You don’t have 90 posts an hour coming in. So you’re paying for a couple of hours of service a week. And we’ll use it exactly where you need it. It’s the same care and attention we give the big guys, for you.
On demand and accessible
Our DIY social monitoring and engagement service is simple and clear. With years of experience managing and protecting some of Australia’s largest brands, we’re putting the power in your hands at a new price point.
You’ll have experienced community managers supporting you, without the premium price tag.
How does it work?
Our simple onboarding process has space for you to fill in the basic data. Where is your website, opening hours, the best way to contact you for complaints and compliments. You name it.
If you’ve got some simple FAQs or catalogues, troubleshooting processes, even an online quote form, drop it in.
Once we’ve got the details, our team will monitor and manage your pages and profiles. They’ll clear out the spam, scams, harassment and abuse.
They’ll quickly get people the info and answers they need so you don’t have to. And if it’s anything outside of that? We’ll direct them to your chosen email/contact form, or to give you a call. And that’s it.
When you’ve got seasonal sales, closed over xmas, or renovating for 3 weeks, just add it to your portal and our team will make sure people know.
We’ll keep your pages clean and safe, and your customers happy, seamless.
Choose the tier below that meets your needs. Your first invoice will cover 3 months at your chosen tier, so there’s no setup or introductory costs.
Silver
Getting started- Daily monitoring of your pages and profiles
- Monitored 9-5 AEDT
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- Queries answered from your content portal
- Queries answered from support documents
- Content moderated within 90 minutes
- More than 50 posts a week
Gold
Faster Service- Daily monitoring of your pages and profiles within 90 minutes
- Monitored 9-5 AEDT
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- Queries answered from your content portal
- Queries answered from up to 2 support documents
- More than 100 posts a week
- complex support questions
Platinum
Round the clock- Daily monitoring of your pages and profiles within 90 minutes
- Monitored 9am-10pm AEDT
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- Queries answered from your content portal
- Queries answered from up to 5 support documents
- More than 200 posts a week