On Demand Social Media Management
You’re on social media and need skilled staff to look after things for you.
But you don’t need the expense of someone watching 24/7.
We’re here to help.
We hide the bad stuff and answer the good stuff. It’s that simple.
What is ‘On Demand Social Media Management’?
On Demand Social Media Management is an expert team of community managers watching your page. Answering customer questions, helping them with quotes, amplifying positive feedback and keeping your brand and customers safe from spam, scams and malicious actors.
How do you offer it at this price?
Preface’s social media expertise comes from managing communities of some of Australia’s biggest brands. And managing large volumes of activity can really start to add up when you’re paying by the hour. On Demand Social Media Management shares those resources across more brands so you know you’ve got someone watching you all day, ready to step in when needed. You’ll have experienced community managers supporting you, without the premium price tag.
How does it work?
We capture the key information your customers need to know during our simple onboarding process. Your website, product info, opening hours, how to get a quote and how to pass on feedback. You name it.
From there our team check in regularly to make sure you don’t miss buying questions, customer feedback and stay on top of any risks. Anything outside of that is captured and sent through to your preferred email, contact form or phone number. And that’s it.
Choose the tier below that meets your needs. Your first invoice will cover 3 months at your chosen tier, so there’s no setup or introductory costs.
Silver
Protect your brand- Regular monitoring of your social media accounts (Mon-Fri 9am-5pm)
- Key customer questions/feedback answered
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- High risk/opportunities escalated
- Up to 50 responses a week
Gold
Higher volumes- Regular monitoring of your social media accounts (7 days a week 9am-5pm)
- Regular checks and responses for online reviews
- Key customer questions/feedback answered
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- High risk/opportunities escalated
- Up to 100 responses a week
Platinum
Full time coverage- Regular monitoring of your social media accounts (7 days a week up to 10pm)
- Regular checks and responses for online reviews
- Monthly content recommendations
- Key customer questions/feedback answered
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- High risk/opportunities escalated
- Up to 150 responses a week
Need more?
If things get busier and you need additional help, we can scale up no problems*. But if you’re always busy? Chat to us about custom pricing.
* Surge pricing starts at $75 + GST for 50 additional responses/week.