Social Media Intelligence and Monitoring allows our clients to mitigate risk, identify threats, improve customer experience, and communicate more effectively.
We meticulously monitor and analyse online conversations and insights across social media, news websites, blogs, forums and more. The listening technology we employ processes posts and articles from 150 million websites in 187 languages every day. Our analysts are communications experts with extensive experience in media, corporate communications, agencies, politics, education and government. This experience is underpinned by a deep understanding of social media and online behaviour.
Our attention to detail allows us to identify threats before they proliferate and identify those who influence the perception of your brand online. An innate understanding of the online environment allows us to address negative sentiment and amplify positive messages. We scrutinise every mention of your brand to collate, categorise and report data to provide a clear account of customer, stakeholder, competitor and detractor activity.