Content Moderation
Australian-based outsourced content moderation that knows your brand and market.
The internet doesn’t stop, but the expectation to keep a constant eye on your content and communities isn’t realistic. We’re here to help.
Trolls, malicious actors, legal risks, the safety of your audience, and the sanity of you and your staff. There’s lots of reasons you need content moderation services, but we’ve got a single-minded goal – making your life easier.
And, because this is what we specialise in, and we’ve got all the tools and tech, we can do it more cost-effectively, with less hassle and with higher expertise than hiring an in-house resource.
That’s what we do for all our clients, including SEEK, University of Newcastle, University of Wollongong, Glasshouse Fragrances, Lyre’s Spirits, Chemist Warehouse and more.
Maintaining an active, healthy community requires 24/7 attention.
You don’t have to face it alone.
Hate speech, misinformation and spam are prolific online and leaving your online communities un-moderated
can quickly lead to a toxic environment.
At Preface, our experienced Community Management team moderates and actively manages some of Australia’s largest communities and online spaces. Aligning with your values and adopting your brand voice, we keep your communications consistent and ensure a safe and positive environment while identifying risks that can damage your brand reputation.
Always on, Cost-effective, No stress.
Social Media roles can be high-pressure and lead to burnout. Hiring and training full-time employees is costly.
With Preface, you’ll gain access to a team of specialists in Content Creation, Community Management and Moderation.
With scalable 24/7 coverage, we’ll handle the everyday tasks that maintain your brand presence while you focus on the strategy that drives your brand to success.
Expert Moderation
Experienced professionals with backgrounds in communications, marketing, journalism and risk.
24/7 Global Coverage
Real-time monitoring by teams equipped with the latest technology.
State-Of-The-Art Technology
From seamless cross-platform management to real-time social listening and crisis detection. Save on costly subscriptions and training.
Brand Aligned Strategy
Every brand is unique and requires custom solutions. We act as an extension of your team, aligning with your strategy, values and tone of voice.
Why outsourcing your brand’s Content Moderation is a smart move.
Increased Engagement
Maintaining a safe community contributes to higher user retention and participation.
Reduce Risk
Identify and manage harmful content and risks as they happen.
Scalability
Avoid burnout and focus on growth, with scalable teams.
Peace Of Mind
After-hours management means you can rest and recharge,
knowing your brand is protected.
The phrase ‘you don’t know what you’re missing out on’
couldn’t be truer than when referencing Preface.
Here at SEEK we pride ourselves on our highly engaged social communities, so working with a partner that understands the importance of community management in building long-lasting non-transactional relationships is critical, and we’ve found that partner in Preface.
The Preface team took the time to understand our business and our approach to social to deliver an after-hours community management solution that works. Through their in-depth onboarding process, they were able to quickly find the SEEK voice and seamlessly integrate into the core SEEK team, which allows us to collectively provide a rich and consistent engagement experience with our communities.’
Holly Arrowsmith
APAC Senior Marketing Manager
SEEK
Trusted by Australia’s most passionate, customer-focused brands, big and small.
