Online Customer Service

I’ve been working with the team at Preface for over two years, and simply put, would not be able to achieve all that we do without their dedication to our brands. Hard working, intelligent and always friendly, their role in managing our online B2C and B2B social communities and delivering insights is paramount to our success.

Charles Moore Sapphire Group Marketing Manager

Social Media Intelligence and Social Media Monitoring

A team of analysts employ world-leading social listening technology to mitigate risks, identify threats, manage reputation and influence communication.

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Content Generation and Consultation

We create effective content that reflects your brand, expands reach, provokes audience engagement, and delivers a return.

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eCommerce Customer Service and Community Management

Outsourced teams that deliver exceptional customer service across all social media and ecommerce platforms. We turn disgruntled customers into your biggest spenders. Cost-effective, always on, no stress.

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